Refund Policy – Digital Downloads

Last Updated: 11/27/25

Thank you for your purchase with Brown Bag Stationery & Party SLAM!. Because all of our products are digital downloads delivered instantly, all sales are considered final. Please read this policy carefully before completing your purchase.

✅ No Refunds on Digital Products

Due to the nature of digital content, we do not offer refunds, returns, or exchanges once a file has been successfully delivered or accessed. By completing your purchase, you agree that you are purchasing a non-returnable digital product.

⚠️ Exceptions – Technical Delivery Issues Only

A refund may be considered only if:

• You are unable to download the file due to a verified technical error on our system, and

• You contact us within 48 hours of purchase, and

• You provide clear proof of the failed download, such as:

  • Screenshots of the error message

  • Timestamped proof of the issue

  • Proof that the file was never successfully accessed

If the file was delivered successfully or accessed/down­loaded, no refund will be issued.

🚫 What Is NOT Eligible for a Refund

Refunds will not be issued for the following reasons:

• You changed your mind after purchase

• You no longer need the file

• You did not read the product description carefully

• You lack the software or device to open PDF files

• You accidentally purchased the wrong product

• You claim non-use after successful download

📩 How to Request Support

If you believe you experienced a legitimate technical issue, please contact us at:

BrownBagStationery@gmail.com
Include:

• Your full name

• Order number

• Date of purchase

• Screenshot evidence of the issue

We will review all claims within 3–5 business days.

🔒 Fraud Protection

We monitor refund requests for abuse. Any attempt to falsely claim a failed download after successful access will result in denial of the request and may be reported as fraud.